 | Delivery Information
UK delivery is just £4.95 per order. All orders through Docshop are sent by 1st class recorded delivery and are given priority dispatch by our packers.
If you are ordering goods of a small value try our www.value-med.co.uk site as this site offers a free UK delivery service when you spend over £25 and just £1.95 for smaller orders
Need Advice,
Just telephone 01623 883 830 Monday-Friday 9-4.30pm
The majority of orders received during office hours are despatched on the same day.
All our smaller products are shipped by Royal Mail First Class Parcel Service unless you specify a recorded or express option.
All our outer packaging is discreet brown padded jiffy packs or parcels with no company advertising or logo's
We aim to get your order into the next royal mail collection available after you order is received.
Your order will be processed and you will be sent an e-mail notification that we have received the order and are processing it.You will then receive another e-mail notifying you when the goods have been dispatched.
DocShop medical supplies
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Delivery options (UK)
Dispatch into the next available collection and delivered in 1-3 working days £4.95 (95%)
Express Delivery UK using Royal Mail Special delivery £8.95 Priority packing and dispatch of order into the next available Royal Mail Special Delivery collection for following working day UK mainland delivery before 1pm (post code restrictions apply. please see www.royalmail.com for restrictions and further details)
International Orders are shipped by Airsure or International Courier for just £11.95 : For international orders delivery and invoicing details must match for us to accept your order. Please give a landline telephone contact number for office hrs. Please allow up to 14 days for standard international delivery.
We only send to destinations offering (Internations parcel post Airsure) this is a trackable but non time guaranteed priorty service. Please allow between 3-7 days for delivery internationally by Airsure within Europe.10-14 days for all other areas. |
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Checking on the status of your order
You will receive an e-mail notifying you when your goods are dispatched.
Please ensure you use a valid and current e-mail address when ordering, as you will recieve all confirmation and reference numbers relating to your purchase by e-mail. Retain these details until your order has been delivered and please quote these in any correspondence to us regarding your order.
You can e-mail customer services to check on the status of your order at customerservices@accessdiagnostic.co.uk or telephone us on 01623 883 830 Monday to Friday 9am to 4.30pm. |
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Our service standards
We aim to get your order into the next available collection after you order is received, however this does not guarantee next day delivery.If you require the goods urgently please select one of our express or priority delivery options at the checkout.
UK Orders not received within 7 days should be notified by e-mail to customer services with details of your basket number and/or worldpay transaction number.
International orders not received within 14 days should be notified by e-mail to customer services with details of your basket number and/or worldpay transaction number.
Many of our larger packs require a signature at delivery. Where a "signed for" service is used, we will e-mail the parcel reference number to you upon request.
Please also give a current and active contact telephone number, if possible where you may be available during office hours, should we need to contact you to confirm details of your order.
We reserve the right to decline orders where the address is incomplete or to un-registered business addresses or shared mail drop points or PO box.
Please ensure you check the address given is complete and that the correct post code has been applied to both invoicing and delivery details.
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